Return & Refund Policy

If the rug isn’t right for your family, you can return it within 30 days of delivery for a full refund of the purchase price.

To qualify for a refund, the rug must be unused and in the condition you received it: clean, free of odors, pet hair and stains, rolled and packed in its original packaging. Please include your order number inside the box.

Email us at sarmaliusa@gmail.com with your order number and the reason for the return. We reply within 24 hours with return instructions and our return address in Florida. Please wait for these instructions before shipping anything back.

The customer is responsible for return shipping costs. Please use a trackable service and keep your receipt — the rug ships in a box of about 11 lb (5 kg). We cannot refund a return that is lost in transit without tracking.

Once we receive and inspect the rug, we issue your refund to the original payment method within 5–10 business days. There is no restocking fee. If you prefer store credit instead of a refund, just let us know.

Orders placed with a discount code or the multi-rug discount can be returned on the same terms; the refund equals the amount you actually paid.

If your rug arrives damaged or with a manufacturing defect, email us within 48 hours of delivery with a photo. We will send a free replacement — you do not need to ship the damaged rug back.

Exchanges follow the same conditions as returns — contact us and we will arrange it.

Need to cancel? Email us as soon as possible. If your order has not shipped yet, we will cancel it and refund you in full.

Last updated September 17, 2026.