Return & Refund Policy

You may request a return within 30 days of delivery. The rug must be unused, unwashed, undamaged, and returned in its original condition and packaging with proof of purchase.

Used, washed, altered, personalized, damaged through misuse, or final-sale items cannot be returned unless required by applicable law.

Email sarmaliusa@gmail.com before sending the rug back. Include your full name, order number, reason for the return, and photographs if the item arrived damaged, defective, or incorrect.

We will provide authorization and the return instructions. Items sent without authorization may not be accepted.

• For a damaged, defective, or incorrect item, Sarmali will provide the appropriate resolution and cover authorized return shipping.
• For a change of mind or an unwanted item, the customer is responsible for tracked return shipping.
• Original shipping charges are non-refundable unless the return is caused by our error.
• Sarmali does not charge a restocking fee.

After the returned rug is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days; your bank may require additional processing time.

Exchanges are subject to availability and require the original item to be returned first. Orders may be cancelled before shipment by contacting us promptly.

Last updated August 29, 2026.